Privacy Policy – 98pkt Online Gaming Platform Pakistan

1 Policy Overview

98pkt is an online gaming platform serving Pakistan players. When you use 98pkt — whether you are browsing the site, creating an account, depositing PKR, placing a bet on cricket or PSL, spinning a slot, or playing a fish game — the platform necessarily collects some information about you and your activity. This policy explains clearly what that information is, why it is collected, how it is stored, who might see it, and how long it is kept.

The short version: 98pkt collects the minimum personal data needed to operate your account and process your PKR payments safely. It does not sell your data. It uses industry-standard security practices. You have meaningful control over your information, and this policy tells you exactly how to exercise that control.

2 Information We Collect

Information you provide directly

When you register a 98pkt account you provide your real name, a Pakistan mobile number, and an email address. These are mandatory for account creation. During the identity verification process — which may be requested before your first withdrawal — you may be asked to provide a copy of your CNIC and confirmation of your payment method. This document data is processed only for verification and is not used for any other purpose.

Information collected through your activity

When you use the platform, 98pkt automatically collects data about your activity. This includes login times, game sessions (which games you played, duration, stakes and results), deposit and withdrawal transactions, and interactions with the platform such as accessing the bonus section or adjusting responsible gaming settings. This activity data is tied to your account and used for account management, responsible gaming monitoring and fraud prevention.

Technical and device information

Each time you connect to 98pkt, technical data is collected including your IP address, device type, operating system version, browser type and screen resolution. This data is used for security monitoring, detecting unusual access patterns, and ensuring the platform displays correctly across different devices — particularly the Android and iOS mobile environments most commonly used by Pakistan players.

3 How We Use Your Data

Personal data collected by 98pkt is used for the following specific purposes:

• Account creation and management — setting up your account, maintaining your profile, and providing access to all platform features including slots, fish games, live casino and sports betting.
• Payment processing — processing PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and card payments, and processing withdrawals to your verified Pakistan payment method.
• Identity and age verification — confirming that account holders are 18 or older and that payment methods are registered in the account holder's name, as required by the platform's terms.
• Fraud prevention and security — monitoring for unusual account activity, duplicate accounts, payment anomalies and other patterns associated with fraud or abuse.
• Responsible gaming — tracking account activity against any deposit limits, session timers or self-exclusion periods you have set, and monitoring for patterns that may suggest problem gambling behaviour.
• Customer support — using your account history and communication records to resolve queries, disputes and technical issues effectively.
• Platform improvement — using anonymised and aggregated usage data to understand which games and features are most popular, identify technical issues and improve the overall experience for Pakistan players.
• Communication — sending transactional messages (deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional messages about bonuses and platform updates.

4 Payments and PKR Transactions

All financial transactions on 98pkt are denominated in Pakistani Rupees. When you make a deposit using JazzCash, Easypaisa, Raast, bank transfer or a debit/credit card, the payment is processed by the relevant payment partner. 98pkt receives a transaction reference and the PKR amount — it does not receive or store your full JazzCash PIN, Easypaisa account password, or full card number.

Payment transaction records — amounts, dates, references, and the payment method type — are retained for the period required for financial record-keeping. These records may be used in the event of a dispute or as part of anti-money-laundering monitoring.

5 Who We Share Your Data With

98pkt does not sell, rent or trade personal data. Your information is shared only in the following limited circumstances:

• Payment processors — JazzCash, Easypaisa, Raast and card processing partners receive the minimum data necessary to process your transactions. Each operates under its own privacy and security standards.
• Game providers — third-party game developers whose slots, fish games and live casino tables are hosted on 98pkt may receive technical session data (game ID, stake amount, result) to operate the game. They do not receive your name, mobile number or email address.
• Identity verification services — if 98pkt uses a third-party KYC service to verify documents, your verification documents are processed by that service under a data processing agreement. Verified status is returned to 98pkt; the documents themselves are processed by the KYC partner.
• Legal obligations — 98pkt may disclose personal data if required to do so by a valid legal order or to comply with applicable law. 98pkt will take reasonable steps to notify affected users where legally permitted to do so.
• Fraud prevention — aggregated or specific account data may be shared with fraud detection services to identify and prevent account abuse, bonus fraud and payment fraud.

In all sharing arrangements, the recipient is limited to using your data for the specific purpose for which it was shared. No recipient is permitted to use your 98pkt account data for their own independent marketing or analytics purposes.

6 Cookies and Tracking

98pkt uses cookies — small text files stored on your device — to make the platform work properly and to understand how it is being used. The types of cookies used are:

• Essential cookies — required for the platform to function. They keep you logged in during a session, maintain your game state, and handle your PKR balance display. These cannot be switched off without breaking platform functionality.
• Preference cookies — remember your settings such as game category, display preferences and responsible gaming tool configurations. These make your return visits more convenient.
• Analytics cookies — used to understand how players navigate the platform, which games are most played, and where technical issues occur. This data is analysed in aggregate and not linked back to individual identifiable users.

98pkt does not use third-party advertising network cookies. No data from your 98pkt sessions is passed to ad networks for the purpose of targeting you with advertisements on other websites.

You can manage cookies through your browser settings. Disabling essential cookies will prevent the platform from functioning correctly. Disabling analytics cookies will not affect your gaming experience.

7 Data Security

98pkt takes the security of your personal data seriously and applies technical and organisational measures appropriate to the sensitivity of the data held. These include:

• TLS encryption on all connections between your device and the 98pkt platform.
• Encrypted storage of passwords — 98pkt never stores your password in readable form.
• Access controls that limit which team members can access personal account data, and for what purpose.
• Regular security monitoring of the platform for anomalous access patterns.
• Secure handling procedures for identity verification documents.

No online system can guarantee complete security against all possible threats. If you suspect that your 98pkt account has been accessed without your authorisation, contact support immediately and change your password. 98pkt will investigate and take appropriate action including temporary account suspension if needed to protect your balance.

8 Data Retention

98pkt retains your personal data for as long as your account is active and for a defined period after account closure, depending on the type of data. The general retention periods are as follows:

• Account and identity data is retained for the lifetime of your account and for five years after closure, to comply with financial record-keeping requirements.
• Transaction data (deposits, withdrawals, bonus activity) is retained for seven years from the date of the transaction.
• Technical and device data is retained on a rolling 12-month basis.
• Support communication records are retained for two years from the date of the last interaction.

After the applicable retention period, data is securely deleted or anonymised so that it can no longer be linked to your identity. If you request account deletion before the end of a retention period, 98pkt will delete or anonymise data where there is no legal obligation to retain it, and will clearly communicate what data must be kept and for how long.

9 Your Rights Over Your Data

As a 98pkt account holder you have the following rights regarding your personal data:

• Access — you can request a copy of the personal data 98pkt holds about you.
• Correction — you can request that inaccurate or outdated personal information be corrected. Some corrections (such as name or date of birth changes) may require documentary evidence.
• Deletion — you can request that your personal data be deleted. 98pkt will comply where there is no legal obligation to retain the data. Data subject to financial record-keeping requirements cannot be deleted before the applicable period expires.
• Restriction — you can request that the processing of your data be restricted in certain circumstances while a dispute or correction request is being resolved.
• Portability — you can request your account data in a structured, commonly used format if you wish to transfer it.
• Opt-out of promotional communications — you can opt out of promotional messages (bonus offers, game announcements) at any time through your account settings or by contacting support. Transactional and account-related messages cannot be opted out of while your account is active.

To exercise any of these rights, contact 98pkt support through the in-platform support section or via the email address shown on this page. Requests are responded to within a reasonable period — typically within 30 days for data access requests.

10 Under-18 Policy

98pkt is strictly for adults aged 18 and above. The platform does not knowingly collect personal data from anyone under 18. Age verification is part of the registration and withdrawal process.

If 98pkt discovers or has reason to believe that an account belongs to a person under 18, the account will be suspended immediately. Any real-money deposits will be returned after investigation. If you believe a person under 18 has registered on 98pkt using your payment method or details, contact support immediately.

11 Third-Party Games and Services

The 98pkt game library is populated by third-party game developers. These developers supply the game engines that run slots, fish games and live casino tables within the 98pkt environment. When you play a game, the developer's engine processes the game logic including stake amounts, spin results and win calculations. This data exchange is limited to what is necessary to run the game.

Game developers do not receive your name, email, mobile number or PKR payment details from 98pkt. They receive a session identifier and game event data (bet placed, outcome, credit amount). This is the minimum necessary for the game to function and for RTP verification.

12 Changes to This Privacy Policy

98pkt may update this Privacy Policy from time to time. When material changes are made, registered players will be notified via the email address registered on their account prior to the change taking effect. The updated policy will be published at this page with a revised date at the top.

Continued use of the 98pkt platform after the effective date of a policy change constitutes acceptance of the revised Privacy Policy. If you do not agree with changes, you should stop using the platform and contact support to request account closure. Real-money balances will be returned to your verified payment method.

13 Contact and Complaints

For questions about this Privacy Policy, to exercise any of your data rights, or to raise a privacy concern, contact the 98pkt team through the in-platform support section after logging in, or by email at the address shown below.

98pkt takes privacy complaints seriously and will investigate and respond to all reasonable concerns. If you are not satisfied with the response you receive, you have the right to raise the matter through appropriate channels.